PUTRI, N. A. H.; ENDANG TJAHJANINGSIH. Pengaruh Customer Rating dan Customer Review di Google Terhadap Kepuasan Pelanggan dan Dampaknya Pada Loyalitas Pelanggan (Studi Kasus Pada Pelanggan Kayo Coffe and Eatery Semarang) . Management Studies and Entrepreneurship Journal (MSEJ), [S. l.], v. 6, n. 4, p. 6731–6737, 2025. DOI: 10.37385/msej.v6i4.8425. Disponível em: https://www.yrpipku.com/journal/index.php/msej/article/view/8425. Acesso em: 6 jul. 2025.