Influencer Marketing Effectiveness: Analyzing Consumer Trust And Purchase Intentions On Social Media
DOI:
https://doi.org/10.37385/msej.v6i3.7755Keywords:
Influencer; Marketing; EffectivenessAbstract
Trust is often regarded as the cornerstone of influencer marketing success. When consumers perceive influencers as credible, honest, and relatable, they are more likely to consider their recommendations trustworthy. Trust in an influencer stems from multiple dimensions, such as expertise, authenticity, attractiveness, and similarity to the audience. This study employs a systematic literature review (SLR) methodology to investigate the effectiveness of influencer marketing by examining the relationship between consumer trust and purchase intentions on social media. This study explored the effectiveness of influencer marketing by analyzing the relationship between consumer trust and purchase intentions on social media platforms. The findings from the literature review demonstrate that trust is a critical mediator in determining the success of influencer marketing strategies. Influencers who exhibit authenticity, credibility, and expertise are more likely to foster trust among followers, which in turn significantly enhances consumers’ willingness to engage with and purchase the promoted products or services.
References
Alkan, Z., & Ulas, S. (2023). Trust in social media influencers and purchase intention: An empirical analysis. Online Journal of Communication and Media Technologies, 13(1), e202301. https://doi.org/10.30935/ojcmt/12783
Breves, P. L., Liebers, N., Abt, M., & Kunze, A. (2019). The perceived fit between Instagram influencers and the endorsed brand. Journal of Advertising Research, 59(4), 440–454. https://doi.org/10.2501/JAR-2019-030
De Veirman, M., Cauberghe, V., & Hudders, L. (2017). Marketing through Instagram influencers: The impact of number of followers and product divergence on brand attitude. International Journal of Advertising, 36(5), 798–828. https://doi.org/10.1080/02650487.2017.1348035
Djafarova, E., & Rushworth, C. (2017). Exploring the credibility of online celebrities' Instagram profiles in influencing the purchase decisions of young female users. Computers in Human Behavior, 68, 1–7. https://doi.org/10.1016/j.chb.2016.11.009
Evans, N. J., Phua, J., Lim, J., & Jun, H. (2017). Disclosing Instagram influencer advertising: The effects of disclosure language on advertising recognition, attitudes, and behavioral intent. Journal of Interactive Advertising, 17(2), 138–149. https://doi.org/10.1080/15252019.2017.1366885
Finance. (2022). Relationship between advertising disclosure, influencer credibility and purchase intention. MDPI. https://www.mdpi.com/1911-8074/15/7/276
Freberg, K., Graham, K., McGaughey, K., & Freberg, L. A. (2011). Who are the social media influencers? A study of public perceptions of personality. Public Relations Review, 37(1), 90–92. https://doi.org/10.1016/j.pubrev.2010.11.001
Lim, X. J., Radzol, A. M., Cheah, J. H., & Wong, M. W. (2017). The impact of social media influencers on purchase intention and the mediation effect of customer attitude. Asian Journal of Business Research, 7(2), 19–36. https://doi.org/10.14707/ajbr.170035
Lou, C., & Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust of branded content on social media. Journal of Interactive Advertising, 19(1), 58–73. https://doi.org/10.1080/15252019.2018.1533501
Patmawati, & Miswanto. (2022). The effect of social media influencers on purchase intention: The role of brand awareness as a mediator. ResearchGate. https://www.researchgate.net/publication/366334329_The_Effect_of_Social_Media_Influencers_on_Purchase_Intention_The_Role_Brand_Awareness_as_a_Mediator
Schouten, A. P., Janssen, L., & Verspaget, M. (2020). Celebrity vs. influencer endorsements in advertising: The role of identification, credibility, and Product-Endorser fit. International Journal of Advertising, 39(2), 258–281. https://doi.org/10.1080/02650487.2019.1634898
Sokolova, K., & Kefi, H. (2020). Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions. Journal of Retailing and Consumer Services, 53, 101742. https://doi.org/10.1016/j.jretconser.2019.01.011
Statista. (2024). Influencer marketing market size worldwide from 2016 to 2024. https://www.statista.com/statistics/1092819/global-influencer-market-size/
Syed, M., Ahmed, O., Azher, E., Salman, S., Siddiqui, H. M. A., & Javed, S. (2025). The impact of influencer marketing on consumer purchase intention: The mediating role of trust, content, consumer engagement, and popularity. Advance Social Science Archive Journal, 3(01), 147–166. https://assajournal.com/index.php/36/article/view/134