Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap Dirumah Sakit X
Keywords:
Kualitas Pelayanan, Kepuasan, rumah sakitAbstract
Keberhasilan rumah sakit dalam menjalankan fungsinya ditandai dengan kualitas pelayanan kesehatan yang baik di rumah sakit. Untuk meningkatkan kualitas pelayanan kesehatan itu sendiri, rumah sakit harus bisa menjaga kepuasan pasien, karna kepuasan pasien baik terutama pada ruang rawat inap pasien. Penelitian ini bertujuan untuk menguji pengaruh kualitas pelayanan terhadap kepuasan pasien rawat inap di rumah sakit. Metode penelitian yang digunakan adalah analisis regresi berganda dimana sampel yang digunakan dalam penelitian ini adalah sebanyak 200 orang pasien. Hasil penelitian menunjukkan Keseluruhan dimensi kualitas pelayanan memiliki pengaruh positif yang signifikan terhadap kepuasan pelanggan yang artinya semakin baik kualitas pelayanan mulai dari bukti fisik, data tanggap, kehandalan, jaminan dan empati yang diberikan oleh rumah sakit akanmampu meningkatkan kepuasan pasien dan sebaliknya.
Kata Kunci : Kualitas Pelayanan, Kepuasan, rumah sakit
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